Howard Johnson Plaza by Wyndham by the Falls Niagara Falls

The room was a nice size with a big bathroom. The pool was very clean. Very safe feeling with kids.

The hotel is very nice and in a very good location. Close to everything. The hotel is very clean and quiet, and our room was nice and spacious. Overall, the staff was friendly.

We loved the room and location for the price we received, so much so that we extended for an extra night. It was affordable. Bonus for being in walking distance to Clifton Hill. We will most likely book here again next time we are in Niagara Falls. The room was also clean and overall quiet for a busy weekend.

I liked the location. It was close to everything. Also, the staff were friendly and accommodating. We confused our checkout date and got up late. The front desk called us to remind us it was time to checkout. We were almost 1 hour behind schedule and they did not charge us a late checkout fee.

When booking, I asked for a walk-in shower. When we arrived and I inquired about my request, I was told at the desk that there was no such room. I explained that on our recent visit, I had also requested a walk-in shower and never received it, but at that time we only stayed one night, so I never pursued it. I told the girl waiting on us, that we would not be back again because of the special request not being fulfilled. She excused herself and when she returned, said that there was one room available for disabled, and it wasn't booked, so we could have that room. We were happy about that, but wonder why it was only offered to us after I had expressed my intention to not return to this Hotel. We are both in our seventies (people at this age do still travel) and find it very hard to climb into a tub in order to shower. We have stayed at other Hotel chains that offer amenities of both -walk-ins/tubs etc. I feel that when booking and placing a special request, that if it is not available, please let that person know, and if it means that your hotel can't fulfill the request, maybe the hotel should look at their options and have to chance losing a booking because of this. The room was clean, staff friendly and location okay. But the idea of not being sure that we will get what we requested, until we get to the hotel to check in (and by this time you have our credit card information on file) - not good service in my opinion.